Internal communications can be defined as the direct two way communications between employers and their staff. Effective internal communication - which can be said to be "downward, upward and horizontal”, is a vital means of addressing organisational concerns.

Effective internal communication has been shown to help improve employee engagement through; increased job satisfaction, safety and decreased absenteeism, grievances and staff turnover. Such improvements are linked to improved productivity and overall profitability.

As we are biased listen to someone else. Just ask Sir Tom Farmer CBE, founder of Kwik-Fit, who built his enterprise from one workshop to a £1 billion organisation.

Sir Tom’s view is: “In any business there are two types of customer – internal customers and external customers - the business depends on both types”

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