The Illusion of a Formula
Change gurus love to preach their formula for organizational change, but it's really just an illusion. Read more to find out why.
Read moreWhy the Customer is Always Wrong
The customer is always right, right? Whatever the customer wants we do – whatever it is that we have to in order to deliver, we bend over backwards to do it. We promise the stars and hope that the moon will be enough;
Read moreLet us make a deal
It’s been suggested that you have about seven seconds to make a good first impression in an interview or meeting. The “elevator speech” is intended to help.
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Are you a Pathfinder?
Leadership can be viewed as a complex topic or a simple one. Some people find it impossible to believe that any answer they are looking for could be simple. In simple terms Leaders are Pathfinders
Read moreOnly Wimps Hide Their Emotions
There’s still a common misconception among leaders and managers that it’s a sign of weakness to show any sort of emotion; is that kind of behaviour is inconsistent with the rough-and-tumble of big business?
Read moreArtists Who Sell
No one said being a Manager of people, even sales people, was easy. Small differences between them make their performance and management fun...
Read moreOf Mice and Men
A lack of time to do things properly may be due to poor planning, but it could also be due to the fact that business is so unpredictable these days. You may be surprised to learn that people felt the same way nearly 300
Read moreWhy Hot Buttons Work
The phrase 'hot button' is quite common today. It refers to something in a person that so resonates with what you do that the other person has to respond in a particular way. How can you use this concept to your advantag
Read moreHow is Your Spiritual Intelligence?
People are complex; dependable, conscientious, and loyal or unreliable, lazy, and unfaithful. Some describe all these traits as intelligences, one suggests we each, regardless of our faith, display spiritual intelligenc
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