What is Your Core Business?
Growing a small business is a tough road to follow. A typical small business may start out as a one-man-band or a loose partnership. If you’re alone, then you get to do it all.
Read moreOver promising is telling a lie
We have to make promises to our customers but how often do we stand back and think about whether the promises we make are genuinely being matched by what we can and do deliver?
Read moreAdvice for a Trusted Advisor
A lot of meaning is packed into those words trusted advisor, and if you’re going to be one and continue in that role, then it’s essential that you understand fully what we’re talking about.
Read moreThem and Us
One of the most surprising characteristics still found in organizations today is the “them and us” culture. It seems to pervade the thinking of management teams no matter what country they’re in.
Read moreLet's Talk About It
In a family business, conflict in the home can extend into the business and vice versa. This can create a lethal combination that, if left for long enough, may threaten its very survival.
Read moreThe Illusion of a Formula
Change gurus love to preach their formula for organizational change, but it's really just an illusion. Read more to find out why.
Read moreWhy the Customer is Always Wrong
The customer is always right, right? Whatever the customer wants we do – whatever it is that we have to in order to deliver, we bend over backwards to do it. We promise the stars and hope that the moon will be enough;
Read moreLet us make a deal
It’s been suggested that you have about seven seconds to make a good first impression in an interview or meeting. The “elevator speech” is intended to help.
Read moreAre you a Pathfinder?
Leadership can be viewed as a complex topic or a simple one. Some people find it impossible to believe that any answer they are looking for could be simple. In simple terms Leaders are Pathfinders
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