The Gamification of Customer Behaviours
Some people say the gamification of business learning produces real behaviour change, some are not so sure. What about you?
Read moreHow Activity-based Work Increases Employee Productivity and Reduces Organisation
Working from home, or at least not at the office, is it all it is cracked up to be?
Read moreReputation Management
A Newspaper ran a story on 10 Brilliant Customer Service Exchanges on Twitter. Eight were not good publicity at all. How does Social Media impact our reputation?
Read moreThree Top Leadership Challenges
Here are three of the top leadership challenges you face today. Are they any different to those seen in Victorian times?
Read moreWhat We’re Learning about the Workplace
Ever wonder if you are working in a parallel universe where the boundaries or divisions are at times invisible and impermeable?
Read more12 Reasons Why It’s So Hard to Say, “No”
You’ve probably heard the saying that if you want to get something done, then ask a busy person to do it. Suppose, however, that you are that busy person. Suppose that you are the one that is continually asked to do a little bit more, a favour, or answer a “quick question”. Why is it so hard for you to say, “No”? Here are a dozen reasons to get you started.
Read moreThe Top Internal Communication Trend
The world of work changed fundamentally in the mid-1980s. We’ve come a long way since then. After more than 35 years many workplace issues are still not settled.
Read moreThe Internet of People
Which is more important? The internet of things or the Internet of people?
Read morePlaying to Win
Why do some sales people insist on holding onto the clients who cause the most grief and give so little in return? Wouldn’t you love to be someone like Alan Sugar and say, “You’re fired!”?
Read moreStaying on track during a sales call
In a sales call, one side or the other often gets distracted by side arguments. Any time that happens it means that both parties stopped paying attention and the sale is probably going to be lost…
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