A leading UK Air Condition Supply and Maintenance Company has selected Be More Effective Ltd to deliver a series of Customer Service training programmes for both the office based Customer Support Team and the Engineers who fit and maintain the air conditioning equipment.

These two groups have the most frequent interaction with customers out of everyone in the company.  Improving the consistency and quality of those interactions is seen as vital to conveying the Brand Values and ethos of the company. The bespoke programme has been designed to inspire a shift in attitude as well as enhance the human relationship, communication, influencing and problem solving skills which are fundamental to effective customer service.